A PIN code per guest instead of a key safe
A temporary PIN code only works during the guest's stay. That way you no longer hand over keys and you always know who was inside and when.
The problem with a key safe
A key safe at the door has one code. That code goes to every guest, often stays the same for months and is easily discovered, for example because a former guest remembers or shares it. If something goes wrong, you cannot see who opened the safe.
Keys in a safe also have to be returned, and a lost key means a new cylinder and new keys for everyone.
What a PIN code per guest does better
Temporary
The code is valid from check-in to check-out and becomes invalid afterwards.
Personal
Every guest has their own code, so a leaked code affects only one stay.
Visible
The log shows which code was used when, and you get an alert after several wrong attempts.
What you need to arrange
A smart lock is not magic. It runs on batteries and an internet connection. So arrange three things: a spare key in a key safe (the only place where a safe still works well), a battery that is replaced in time (Sojolock warns you below 20%) and a stable internet connection at the bridge.
- A spare key in a key safe at every property
- Replace batteries when Sojolock warns you
- A bridge with stable internet
- An emergency number for your guests on the guest page
Frequently asked questions about PIN codes for guests
Can guests share the code with others?
They can, just like a key. The difference is that the code becomes invalid after departure, and that you see in the log when it was used.
How quickly is a new code on the keypad?
In our tests within a few minutes. That is why we create codes well before arrival, 12 hours by default.
What happens with a wrong PIN code?
The lock refuses the code and Tedee temporarily blocks the keypad after too many attempts. Sojolock reports it when several wrong PIN codes are entered shortly after each other.
Does Sojolock touch my own PIN codes?
No. Sojolock only manages codes it created itself, which are recognisable by a fixed name.
Read more
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