Does a smart lock work when the internet is down?
A PIN code that is already on the lock keeps working without internet. What no longer works is setting a new code or opening the lock remotely. This is how to prepare.
What keeps working, and what does not
Keeps working
PIN codes already on the lock and keypad. Opening with the button or the key on the inside. A spare key.
Waits for internet
Creating a new code, revoking a code, opening the lock remotely and updating the log.
How to prepare
Sojolock creates codes well before arrival, 12 hours by default. If the internet is down briefly, the code is already there. In a longer outage, existing codes keep working until their end date.
- Always keep a spare key in a key safe
- Keep an eye on the batteries: Sojolock warns below 20%
- Make sure the bridge has stable internet
- Give guests an emergency number on the guest page
Frequently asked questions
What if the battery is empty?
Sojolock warns you when the battery drops below 20%, so you replace it in time. If it is empty anyway, the spare key opens the door.
What if the platform or the lock supplier is down?
Existing codes stay on the lock. New codes only go through once the service is back. We are not liable for outages; see the terms.
Do I need to keep a spare key?
Yes, always. That is a condition with us.
Read more
PIN code for guests
Why a temporary PIN code per guest is safer than a key safe, how it works and what you need to arrange: spare key, battery and internet.
Smart lock for Airbnb
A smart lock for your Airbnb or holiday home: every guest automatically gets their own PIN code and you never hand over keys again.
Smart locks
Which smart locks work with Sojolock? Tedee is connected, Nuki follows and we are investigating Bold. Order them at MC-Cilinder with the right cylinder.